Frequently Asked Questions
What is your shipping policy?
Time
Once the transaction is confirmed on the website, preparation and packing begin, a process that takes 3-4 business days. Original artwork will leave the studio within 7 days, but shipping time depends on carrier and distance.
Packing
Original artwork is packed following rigorous guidelines to ensure its safety in transit. Each piece is placed in a sealed plastic bag, secured with with corners and layers of additional cardboard, wrapped in bubble wrap and then placed in a heavyweight cardboard shipping box for delivery within the USA or Canada. Artworks are hard-crated or packed in a Masterpak art shipping box for overseas international shipping.
Insurance
All original artworks are insured during shipping (the shipping cost includes insurance).
Documents included
Original artworks are shipped with the following documents: custom declaration (if necessary), instructions on how to unpack the work (if necessary) and invoice.
Carrier
For shipping within the USA and Canada, carrier is Fedex Ground. For overseas international shipping which requires hard crating Arrow Express is used. Please message me via the CONTACT tab for information about international overseas shipping before placing an order. Purchased artwork can also be picked up from my art studio in New York City (see below) and I offer free delivery to residential and business addresses within the New York City five boroughs.
Can I pick up purchased artwork from the studio?
Yes, you are welcome to come to my studio on West 39th Street in Manhattan to collect original artwork you have purchased! Message me via the CONTACT tab to make an appointment.
What is your policy on returns/refunds?
If an original artwork doesn't satisfy you entirely, you have 7 business days to return it to me in its original packaging. Within the USA and Canada, I will pay the shipping fees for the return and will refund the total amount you spent within 7 business days. For information about overseas international returns, please message me via the tab CONTACT before placing an order.
Do you do commissions?
Yes, I do painting commissions, from series of small paintings on wood panel starting at 8" x 8" to one-off large-scale canvases. Prices vary according to medium, size, complexity of project and whether travel is involved. Please use the CONTACT tab to let me know what you have in mind!
How can I keep up with your new work?
Sign up for my newsletter HERE and receive invitations to my exhibitions, exclusive offers and news about my latest artworks! I send about one message every month and you can unsubscribe at any time.
What is your Privacy Policy?
I take your privacy seriously and this website is compliant with GDPR, the new European Union laws governing privacy and data protection. Read my full privacy policy statement HERE and my Cookies policy HERE.
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